DEVINE TRAVEL & DEVINE TRAVEL SIGNATURE

CLIENT TERMS & CONDITIONS

Last Updated: October 2026

1. Introduction & Company Information

1.1. Contractual Parties: These Terms and Conditions (“Terms”) constitute the legally binding agreement between Devine Travel (“Devine Travel”, “we”, “us”, “our”) and the individual, firm, or corporate entity retaining our services, confirming a quotation, or making a reservation, including each person named on the booking, itinerary, or manifest (“Client”, “you”, “your”, or “Lead Passenger”).

1.2. Corporate Identity: Devine Travel is an independent travel consultancy registered in the United States:

• Registered Address: 1309 Coffeen Avenue, Suite 1200, Sheridan, WY 82801, USA

• Email: hello@devinetraveluk.com

• Website: www.devinetraveluk.com

The applicable booking documentation will identify the legal entity contracting with the Client and any trading name or DBA used by that entity.

1.3. Devine Travel Signature: References to “Devine Travel Signature” or “Signature Services” apply specifically to our bespoke itinerary curation, private travel advisory, on-trip concierge, and retainer-based private client services. Unless expressly varied or supplemented under Clause 5 (Devine Travel Signature Services), these Terms govern all services provided across all operations of Devine Travel.

1.4. Binding Acceptance: By paying an itinerary design fee, advisory retainer, deposit, stage payment, or balance, or by confirming an itinerary, proposal, or quotation in writing (including electronic communications), you confirm that:

• You are at least 18 years of age and possess full legal capacity to enter into binding agreements;

• You possess the requisite authority to act on behalf of, and bind, all persons included in the booking or manifest; and

• You accept all applicable third-party Supplier terms and conditions made available prior to confirmation.

1.5. Definitions:

• “Booking” means any reservation, purchase, or order of Travel Services facilitated or arranged by Devine Travel.

• “Business Day” means Monday to Friday, excluding statutory bank holidays in the United Kingdom and federal holidays in the United States.

• “Package” has the meaning given to it under applicable mandatory travel regulations in the relevant jurisdiction (including the UK Package Travel and Linked Travel Arrangements Regulations 2018, as amended).

• “Service Fee” means any fee payable to Devine Travel for professional advisory, itinerary design, sourcing, concierge, administrative handling, or cancellation recovery services.

• “Supplier” means an independent third-party provider of a Travel Service, including commercial airlines, private air charter operators, yacht charterers, hotel properties, villa owners/managers, ground transport operators, rail networks, cruise lines, and destination management companies (DMCs).

• “Supplier Charges” means the net or gross costs levied by third-party Suppliers for their respective components.

• “Travel Service” means passenger transport, accommodation, vehicle rental, boat charter, excursion, or other tourist service forming part of an itinerary.

2. Agency Status, Capacity & Procurement Framework

2.1. Consultancy & Intermediary Role: Devine Travel provides professional travel consultancy, bespoke itinerary design, sourcing, commercial negotiation, and booking coordination. Depending on the specific booking component and applicable mandatory law, Devine Travel may act as agent for a Supplier, purchasing agent on behalf of the Client, intermediary, or organiser.

2.2. Agency Status: Devine Travel acts as an independent travel adviser and booking intermediary except where the booking confirmation expressly identifies Devine Travel as principal or organiser, or where applicable mandatory law treats Devine Travel as organiser or principal notwithstanding the contractual description of the parties. Nothing in these Terms excludes or limits any statutory responsibility imposed by mandatory law.

2.3. Independent Supplier Contracts & Vetting Standard:

• Where Devine Travel acts solely as an agent or purchasing intermediary, the contract for the underlying Travel Service is directly between the Client and the relevant Supplier, subject exclusively to that Supplier’s terms of carriage and booking rules.

• Devine Travel exercises reasonable professional care in introducing established, reputable Suppliers. However, Devine Travel does not own, inspect, operate, maintain, or supervise third-party aircraft, vessels, road vehicles, or properties, nor does it control Supplier personnel.

• An operational failure, schedule alteration, mechanical breakdown, flight delay, or service defect by a Supplier does not constitute evidence of negligence, breach of contract, or booking error on the part of Devine Travel. Devine Travel is not responsible for independent Supplier acts or omissions except to the extent that loss directly results from Devine Travel’s own breach, administrative negligence, booking error, or other liability that cannot lawfully be excluded.

2.4. Dual & Component Capacity: Devine Travel may act in different capacities for different components of the same itinerary.

2.5. Independent Procurement & Component Billing: Where the Client requests multiple Travel Services, Devine Travel sources each component as an independent retail intermediary or purchasing agent directly with the relevant Supplier:

• The presentation of a single summary quotation or invoice is an administrative convenience and does not constitute a combined legal package organised by Devine Travel;

• Each travel component is subject to its own separate contract with its respective Supplier; and

• The Client expressly authorises Devine Travel to act as its purchasing representative to contract individually with each Supplier on the Client's behalf.

2.6. Lead Passenger Obligations: The Lead Passenger assumes sole administrative responsibility for the party, ensuring timely payment of all invoices, providing accurate passport and personal details, and communicating all booking information, confirmations, and conditions to all travellers.

2.7. Third-Party Rights & Entourage Undertaking: Pursuant to the Contracts (Rights of Third Parties) Act 1999, no person other than the contracting Lead Passenger and Devine Travel shall have any right to enforce any term of this agreement. The Lead Passenger warrants that they possess express authority to bind all members of their travelling party (and their estates, heirs, and executors) to these Terms, including all limitation of liability, exclusion, indemnity, and jurisdiction clauses. The Lead Passenger agrees to indemnify and hold harmless Devine Travel against any claim brought by any member of their party exceeding the liability limitations agreed herein.

3. Service Fees, Remuneration, Supplier Commissions & Quotation Transparency

3.1. Remuneration Model: Devine Travel may receive Supplier commissions, distribution fees, wholesale margins, or commercial override incentives paid by third-party Suppliers, and may charge professional Service Fees, itinerary design fees, handling charges, and private client retainers.

3.2. Gross Total Quotations: Unless explicitly itemised otherwise on your invoice or proposal, quotations may be presented as a gross total price incorporating third-party Travel Services together with Devine Travel’s Service Fees, administrative overheads, commercial margin, and Supplier commission.

3.3. Trade Commissions: Subject to applicable law, Devine Travel may receive and retain ordinary trade commissions, marketing allowances, wholesale margins, and distribution fees without reducing an agreed gross quotation. Such commercial remuneration does not create any fiduciary duty to account to the Client for amounts received.

3.4. Earning of Fees: Planning fees, itinerary design fees, advisory retainers, and other Service Fees compensate Devine Travel for professional advisory time, research, itinerary design, sourcing, negotiation, and administration. Unless otherwise agreed in writing, a Service Fee becomes fully earned when the engagement begins or the relevant work is performed. Once earned, Service Fees are strictly non-refundable, except where applicable mandatory law requires otherwise.

3.5. Supplier Monies: Supplier monies are distinct from Devine Travel’s own Service Fees. Whether payment received by Devine Travel constitutes payment to a Supplier depends on the specific agency agreement and mandatory law.

4. Financial Terms, Pricing & Payment Methods

4.1. Quotations & Availability: Quotations, schedules, and proposals are indicative and subject to real-time availability, Supplier confirmation, and price movement. No Travel Service is guaranteed or finally confirmed until required cleared funds have been received in our designated account and written confirmation has been issued.

4.2. Payment Method: All payments must be made strictly by Direct Bank Transfer (BACS, CHAPS, SEPA, or International SWIFT Wire) using the bank details shown on the relevant invoice. Devine Travel does not accept debit cards, credit cards, or cash under any circumstances.

4.3. Bank Charges & Currencies: The Client is responsible for all intermediary bank fees, wiring costs, and currency conversion charges. The net amount received in our designated account must equal the full invoiced amount.

4.4. Price Variations Prior to Confirmation: Before a booking becomes binding, Devine Travel may revise a quotation to reflect foreign exchange movements, Supplier tariff updates, carrier surcharges, taxes, availability changes, or obvious typographical or pricing errors. Once a booking is binding, price alterations will only be made where permitted by Supplier terms or mandatory law.

4.5. Late Payment & Default: If payment is not received in cleared funds by the due date, Devine Travel may suspend work or, where permitted, treat the affected booking as cancelled. Supplier cancellation charges and irrecoverable costs will apply immediately.

4.6. Verification, AML & Sanctions: Devine Travel may request identity verification, source-of-funds documentation, or other information reasonably required for fraud prevention, sanctions screening, anti-money laundering (AML) compliance, or Supplier verification, and may suspend services while verification is completed.

4.7. Failed & Reversal Transfers: The Client remains liable for all amounts validly due where a bank transfer is recalled, reversed, rejected, or otherwise fails after an operational commitment has been made.

4.8. Cybersecurity & Bank Verification Protocol: Clients must independently verify any communication purporting to alter Devine Travel’s bank details using previously established, authenticated telephone contact details. Devine Travel will never notify Clients of a change of bank details solely by email or informal messaging. Devine Travel accepts no liability for funds transferred to unauthorised third-party accounts.

4.9. Foreign Currency Benchmarking & Exchange Risk: Where an itinerary quotation is provided in GBP or USD but relies upon underlying Travel Services denominated in a foreign currency (such as EUR, CHF, or regional destination currencies), the quotation is benchmarked against the prevailing interbank exchange rate at the time of quotation. Prior to full, final disbursement of funds to the underlying Supplier, Devine Travel reserves the right to pass through the exact variance to the final balance if foreign exchange rate movements exceed two percent (2%) from the benchmarked quotation rate.

5. Devine Travel Signature Services

This clause applies specifically to clients engaging our bespoke private advisory, ultra-luxury itinerary curation, and dedicated on-trip concierge services.

5.1. Design Fees & Retainers: Bespoke itinerary development and ongoing advisory access may require an upfront Itinerary Design Fee or an Annual or Per-Trip Advisory Retainer. Such fees become non-refundable once earned, subject to mandatory law.

5.2. Concierge Scope & Response Times: Concierge scope, operational availability, and response expectations will be agreed upon with the Client in the relevant proposal or engagement schedule. Unless specifically agreed in writing, concierge access is not an open twenty-four-hour emergency response service.

5.3. Concierge Authorisation & Emergency Expenditure:

• The Client authorises Devine Travel to make requested reservations (including fine dining, private beach clubs, wellness appointments, private guides, and VIP experiences) and incur approved expenditure in the Client’s name.

• Unless a different threshold is agreed in writing, the Client grants Devine Travel a pre-authorised discretionary expenditure ceiling of £500 / €600 / $650 per transaction to secure reservations requiring immediate non-refundable prepayments.

• Emergency Expenditure Cap: In an acute, time-critical travel emergency occurring outside standard operational hours where the Lead Passenger cannot reasonably be contacted after documented attempts, Devine Travel is authorised to incur reasonable out-of-pocket expenditure up to a maximum limit of £1,000 / €1,200 / $1,300 per passenger to secure urgent accommodation, medical liaison, or replacement transit to preserve personal safety. Any emergency expenditure exceeding this cap requires express prior written or recorded verbal consent. Properly incurred expenditure must be reimbursed within forty-eight (48) hours of invoice presentation.

5.4. Private Aviation & Helicopter Charter:

• For private aviation and helicopter charters, Devine Travel acts strictly as an intermediary or charter broker unless stated otherwise. The operating carrier and aircraft captain retain sole responsibility for all operational and safety decisions, air traffic slots, and weather diversions.

• Empty-Leg Charters: Empty-leg flights are contingent upon the primary charter operating. If the primary charter is cancelled, rescheduled, or diverted, the empty-leg flight may be withdrawn or altered at short notice. Replacement arrangements may involve substantial additional costs payable by the Client.

5.5. Yacht & Vessel Charters:

• For yacht and motorboat charters, Devine Travel acts as charter broker or intermediary. The operator’s charter agreement applies, and the vessel master retains absolute nautical and navigational authority.

• Advance Provisioning Allowance (APA): Additional amounts payable include the APA, fuel surcharges, harbour dues, pilotage, local taxes, delivery and redelivery costs, crew gratuities, provisioning, and security deposits. The vessel captain will account for APA expenditure at the conclusion of the charter; any shortfall must be settled prior to disembarkation.

6. Client Obligations: Passports, Visas, Health & Special Requests

6.1. Passport Validity: Each traveller is solely responsible for holding a passport satisfying the validity, blank-page, and entry requirements of every destination and transit point. Passport validity requirements vary by country and must be checked independently against current official government immigration requirements.

6.2. Independent Verification of Entry & Transit Requirements:

• It is the strict, personal duty of each traveller to obtain all required entry visas, transit permissions, and electronic travel authorisations (including US ESTA, UK ETA, or EU ETIAS).

• While Devine Travel may share general, publicly available guidance as a courtesy, Devine Travel is not an immigration or consular advisory service. Immigration, transit visa, and border clearance regulations are subject to sudden government alteration. It is the Client's non-delegable duty to verify all passport rules, transit visa requirements, biosecurity declarations, and entry protocols directly with the official embassy, high commission, or consulate of each transit and destination country.

• Devine Travel accepts no liability for boarding denials, transit refusals, visa rejections, or deportations resulting from the Client’s failure to verify and hold valid entry clearance.

6.3. Minors & Parental Consents: Clients must verify and carry all additional documentation required for minors travelling with one parent, with non-legal guardians, or unaccompanied, including certified parental consent affidavits, birth certificates, or court orders.

6.4. Health Advice & Vaccinations: Travellers are responsible for verifying official health advice, mandatory vaccinations, medical clearances, and medication import regulations with certified medical practitioners well in advance of travel.

6.5. Accessibility & Reduced Mobility: Mobility, disability, medical, dietary, or other special assistance requirements must be disclosed to Devine Travel as early as reasonably possible prior to booking. Special requests are transmitted to Suppliers as requests and remain subject to Supplier confirmation.

6.6. Ticketing Names: Names supplied for ticketing must match the relevant passport or official travel document identically. Costs and Supplier re-ticketing penalties arising from inaccurate details supplied by the Client are payable entirely by the Client, together with any disclosed Devine Travel administration fee.

7. Travel Insurance

7.1. Requirement for Comprehensive Cover: Given the high value and frequently non-refundable nature of bespoke luxury travel, Devine Travel requires Clients to obtain comprehensive travel insurance appropriate to the nature, value, destinations, and activities of the itinerary before non-refundable commitments are made.

7.2. Scope of Insurance: Appropriate cover should include trip cancellation, curtailment, emergency medical treatment, hospitalisation, international repatriation (including private air ambulance where appropriate), baggage loss, travel disruption, supplier financial failure, and specialist activities.

7.3. Advisory Disclaimer: Unless expressly authorised otherwise, Devine Travel does not act as an insurance broker, underwriter, or financial adviser and does not represent that any specific insurance policy is suitable for an individual Client.

7.4. Refusal of Insurance: A Client who elects not to obtain comprehensive travel insurance bears all financial consequences of risks that would otherwise have been insured, subject only to liabilities that cannot lawfully be excluded under mandatory law. Devine Travel reserves the right to require a signed insurance declination waiver where a Client declines recommended cover.

8. Regional Consumer Disclosures & Statutory Frameworks

8.1. UK Package Travel & ATOL Protection:

• The regulatory and financial protection applicable to a UK booking depends upon how Travel Services are combined, sold, and confirmed.

• Where a booking is financially protected under an Air Travel Organiser’s Licence (ATOL) held by a Supplier or principal operator, the booking documentation will identify the relevant ATOL holder, and an official ATOL Certificate will be issued upon ticketing. Devine Travel acts as an appointed retail booking agent for the designated ATOL holder.

• Where applicable law treats Devine Travel as the organiser or principal of a Package under the Package Travel and Linked Travel Arrangements Regulations 2018 (as amended), the mandatory obligations and statutory insolvency protections applicable to that arrangement will apply notwithstanding any agency description elsewhere in these Terms.

• Stand-alone Travel Services do not carry statutory package or insolvency protection. The applicable booking documentation should be reviewed to determine what protection applies.

8.2. United States Regulatory Compliance: Travel seller, registration, trust account, bonding, and consumer protection requirements vary by jurisdiction. Devine Travel offers and provides services only to the extent permitted by applicable law and will provide any registration number, statutory disclosure, or financial protection information required for the relevant transaction. Nothing in these Terms is intended to waive any mandatory right or regulatory requirement applicable to the Client or the booking.

8.3. Emergency Assistance: Where Devine Travel acts as the organiser of a Package under applicable law, we will provide reasonable, prompt assistance if you encounter difficulty during your trip (including guidance on health services, local authorities, and consular support). Where difficulty is caused intentionally or negligently by the Client, Devine Travel reserves the right to charge a reasonable fee for such assistance. Providing assistance does not imply financial liability for replacement travel services.

9. Cancellations, Supplier Refunds & Amendments

9.1. Cancellation Terms: Cancellation and amendment rights are governed by the specific fare, rate, charter, or Supplier conditions disclosed for the booking and any mandatory statutory rights applicable to the transaction. A Travel Service may be wholly or partly non-refundable once confirmed.

9.2. Written Notice: Cancellation instructions must be submitted in writing by the Lead Passenger to hello@devinetraveluk.com and take effect on the Business Day on which written notice is received by Devine Travel.

9.3. Supplier Refunds: Where a Supplier approves a monetary refund, Devine Travel will facilitate recovery and remittance where responsible for receiving the refund. Devine Travel is not responsible for Supplier processing times. Any statutory obligation requiring an earlier refund remains unaffected.

9.4. Cancellation Administration & Recovery Fee:

• Where a third-party Supplier agrees to remit a full or partial refund, the Client acknowledges that processing such cancellations involves substantial administrative, accounting, and communication work, alongside the loss of previously rendered consultancy resource.

• Devine Travel reserves the right to charge, deduct, and retain an administration and recovery fee of up to twenty percent (20%) of the gross value of the refunded components. The Client expressly agrees that this charge represents a reasonable, genuine pre-estimate of Devine Travel’s administrative costs and unrecoverable operational overheads, and may be deducted directly from recovered Supplier funds prior to remittance.

• The specific fee will be disclosed to the Client before processing commences.

• Earned planning fees, design fees, and advisory retainers are separate from Supplier refunds and remain non-refundable, except where mandatory law requires otherwise.

9.5. Currency of Refunds: Refunds will normally be processed in the currency received by Devine Travel or the currency in which the Supplier refunds Devine Travel. Permitted banking charges and foreign exchange movements may affect the final amount received.

9.6. Amendments by the Client: Amendment requests are subject to dynamic Supplier availability, repricing, and Supplier amendment fees. In addition, Devine Travel reserves the right to charge an administrative handling fee of £100 / $125 per person per component modified, which will be disclosed before the amendment is processed.

9.7. Operational Alterations by Suppliers: Suppliers may alter schedules, aircraft models, accommodation categories, routings, or other operational details in accordance with their terms and applicable law. Devine Travel will provide reasonable administrative assistance where a material change affects the itinerary.

9.8. Separately Ticketed Flights & Self-Transfers: Separately ticketed flights or independently contracted Travel Services have no through-protection. A delay or cancellation affecting one flight does not oblige a subsequent carrier or hotelier to rebook or refund the Client. The Client assumes all risks associated with self-transfers and separate tickets.

9.9. Review of Documentation: Clients must review confirmations, tickets, and itineraries promptly after receipt and notify Devine Travel within twenty-four (24) hours if any information appears incorrect.

10. Airline Operations, Flight Schedules & Passenger Rights

10.1. Carrier Operating Discretion: Flight timings, aircraft configurations, seat allocations, and routings may change for operational reasons under the operating airline’s Conditions of Carriage.

10.2. Statutory Compensation Regimes: Where Devine Travel acts solely as an agent, responsibility for flight delays, cancellations, baggage damage, denied boarding, and statutory compensation rests exclusively with the operating carrier under applicable statutory regimes (such as UK/EU Regulation 261/2004, the Montreal Convention, or US aviation regulations). Devine Travel will provide reasonable administrative assistance where requested.

10.3. Preservation of Rights: Nothing in these Terms excludes rights a passenger may have under applicable air passenger legislation or mandatory aviation law.

11. Luxury Villas, Private Estates & Security Deposits

11.1. Owner Rules & House Regulations: Villa, chalet, and private estate bookings are subject to the property owner’s or property manager’s lease terms and house rules, including occupancy limits, noise curfews, event restrictions, and security protocols. Hosting unapproved gatherings or unmanifested overnight guests is strictly prohibited and may result in immediate eviction without refund.

11.2. Security Deposits: Property Suppliers may require refundable security deposits, credit card pre-authorisations, or damage waivers prior to arrival. Unless Devine Travel expressly agrees in writing to hold a deposit, disputes regarding deductions for damages or cleaning are strictly between the Client and the relevant property Supplier.

11.3. Ancillary Villa Charges: Local municipal taxes, utility surcharges, heating fees, staffing, overtime, provisioning, and event fees are payable in addition to the accommodation price where stated in the booking documentation.

11.4. Client Indemnity for Property Damage & Venue Breaches: The Client agrees to indemnify, defend, and hold harmless Devine Travel against all claims, liabilities, property damage costs, legal expenses, fines, and repair fees levied by villa owners, property managers, or charter operators resulting from:

• Physical damage, destruction, or excessive cleaning required at any accommodation, vessel, or vehicle caused by the Client or their guests;

• The hosting of unapproved events, functions, commercial filming, or exceeding maximum property occupancy limits; or

• Any breach of local public order laws, noise curfews, or safety regulations.

Any damages exceeding held security deposits shall be payable by the Client to Devine Travel within forty-eight (48) hours of written demand.

12. Adventure, Nautical & Specialist Activities

12.1. Assumption of Inherent Risk: Certain itineraries include activities carrying inherent physical risk, including yachting, boat transfers, scuba diving, water sports, skiing, helicopter excursions, and off-road driving.

12.2. Voluntary Participation & Safety Protocols: Participation is voluntary. Clients and their guests are responsible for assessing their personal fitness, complying with all safety instructions, and maintaining suitable insurance. Devine Travel exercises no operational control over third-party equipment, vessel maintenance, skipper licensing, or safety procedures.

12.3. Local Waivers: Suppliers may require participants to sign local liability waivers, produce licences or certifications, disclose medical information, and comply with age, weight, or fitness restrictions prior to participation.

13. Limitation of Liability

13.1. Non-Excludable Liability: Nothing in these Terms excludes or limits Devine Travel’s liability for:

• Death or personal injury caused by Devine Travel’s own negligence;

• Fraud or fraudulent misrepresentation; or

• Any other liability that applicable mandatory consumer law does not permit Devine Travel to exclude or limit.

13.2. Exclusion of Independent Supplier Defaults: Where Devine Travel acts solely as agent, Devine Travel is not responsible for independent Supplier acts, omissions, defaults, or negligence except to the extent that loss results from Devine Travel's own breach of contract, negligence, booking error, or other liability that cannot lawfully be excluded. Where applicable law makes Devine Travel responsible for the performance of a package or other combined travel service, those mandatory statutory obligations apply notwithstanding any other provision of these Terms.

13.3. Financial Liability Cap: To the maximum extent permitted by law, Devine Travel’s total aggregate liability arising from a booking is strictly limited to the total Service Fees and retail commissions actually received and retained by Devine Travel for the specific booking component giving rise to the claim, subject to Clause 13.5.

13.4. Exclusion of Consequential Loss: Devine Travel is not liable for loss of profit, loss of business, loss of anticipated savings, emotional distress, or indirect or consequential loss to the extent such loss may lawfully be excluded.

13.5. Enforceability Floor on Financial Liability: To ensure full compliance with statutory consumer fairness standards, the financial liability cap detailed in Clause 13.3 shall be subject to a minimum liability floor equal to the total gross amount paid by the Client to Devine Travel for the specific individual component in dispute. Under no circumstances shall Devine Travel’s liability exceed the gross value of the affected travel component.

14. Force Majeure & Government Travel Advisories

14.1. Definition of Force Majeure: Devine Travel is not liable for failure or delay caused by events beyond its reasonable control, except to the extent that applicable mandatory law provides otherwise. Such events include acts of God, extreme meteorological conditions, flood, wildfire, earthquake, war, armed conflict, terrorism, civil disturbance, epidemics, pandemics, quarantine, airspace restrictions, airport or port closures, industrial action, strikes, government actions, border closures, and official travel restrictions.

14.2. Unavoidable & Extraordinary Circumstances: Where statutory package travel terminology applies, "unavoidable and extraordinary circumstances" will be interpreted in accordance with relevant mandatory law.

14.3. UK FCDO & US State Department Advisories:

• Official travel warnings or advisories against "all travel" or "all but essential travel" issued by the UK Foreign, Commonwealth & Development Office (FCDO), the United States Department of State, or other competent governmental foreign authorities constitute Force Majeure events.

• The existence of a force majeure event or travel advisory does not of itself determine whether a refund is due; refund rights depend on the applicable Supplier contract and mandatory law. Devine Travel will use reasonable efforts to assist with available alternatives and recover eligible Supplier refunds or credits.

• Clients should check whether travelling against an official government travel advisory invalidates their travel insurance and must obtain specialist cover where appropriate.

15. Client Warranties, Clean Funds & International Sanctions

15.1. Legality of Funds: The Client warrants that all funds used to settle invoices, deposits, retainers, or disbursements originate from lawful sources and do not violate applicable anti-money laundering (AML) or counter-terrorist financing legislation.

15.2. Sanctions Compliance: The Client confirms that neither the Client nor, to the Client's knowledge, any member of the travelling party is subject to international sanctions administered by the UK HM Treasury, the United States Office of Foreign Assets Control (OFAC), or the European Union.

15.3. Suspension & Freezing Obligations: Devine Travel may suspend, refuse, or terminate services while carrying out lawful verification or complying with statutory reporting, freezing, or sanctions obligations. Refunds or retained sums will be dealt with strictly according to applicable law, Supplier commitments, and amounts that are genuinely irrecoverable.

16. Data Protection, Privacy & Confidentiality

16.1. Data Processing: Devine Travel processes personal information required to plan and perform travel arrangements, including identity, contact, passport, and booking information. Sensitive data (including mobility, disability, medical, or dietary details) may also be processed where relevant to a requested service.

16.2. Third-Party Transmissions: Personal information may be transmitted to relevant Suppliers, professional advisers, insurers, payment providers, or border authorities where reasonably required for the booking, legal compliance, or protection of legitimate interests. International transfers may involve jurisdictions with different data protection standards.

16.3. Privacy Notice: Devine Travel maintains a standalone Privacy Notice describing the data controller, processing purposes, legal bases, retention periods, individual rights, and international transfer mechanisms.

16.4. Secure Handling: Devine Travel takes reasonable technical and organizational steps to handle passport and identity information securely and retains it only for as long as reasonably required or legally necessary.

16.5. Mutual Discretion & Non-Disclosure (Signature Services): Devine Travel maintains professional confidentiality regarding private itineraries, travel dates, residences, guest manifests, and security arrangements. The Client agrees not to publish confidential wholesale rates or proprietary advisory material without prior written consent, except for normal personal use or disclosure to professional advisers.

17. Complaints & Dispute Resolution

17.1. On-Trip Notification: Any problem arising during travel must be reported promptly to the relevant Supplier and to Devine Travel so that reasonable steps can be taken to investigate or assist.

17.2. Formal Written Notice: If the matter is not resolved locally, the Client should submit a written complaint to hello@devinetraveluk.com within twenty-eight (28) days of the scheduled return date, providing the booking reference and all relevant details.

17.3. Preservation of Rights: The twenty-eight (28) day notification period is intended to facilitate prompt investigation and does not extinguish any mandatory statutory right or legal limitation period that cannot lawfully be shortened.

17.4. Response Timelines: Devine Travel will acknowledge complaints within three (3) Business Days and provide a substantive operational response within twenty-eight (28) days of concluding its supplier investigations.

18. Governing Law & Jurisdiction

18.1. Governing Law: Subject to Clause 18.3, these Terms and any contractual or non-contractual dispute arising from them are governed by, and construed in accordance with, the laws of the State of Wyoming, United States of America, without regard to conflict of law principles.

18.2. Jurisdiction: Subject to Clause 18.3, the parties agree that the courts of the State of Wyoming, USA, shall have jurisdiction to settle disputes arising from these Terms.

18.3. Consumer Statutory Protections: Nothing in Clauses 18.1 or 18.2 deprives a consumer of mandatory, non-waivable statutory rights, consumer protections, or jurisdictional entitlements applicable under the laws of the consumer's place of residence or another jurisdiction whose mandatory consumer law applies to the booking.

19. General Provisions

19.1. Severability: If any provision is found to be invalid, illegal, or unenforceable, it will be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions will continue in full effect.

19.2. Entire Agreement: These Terms, together with the written quotation, booking confirmation, applicable Supplier terms, invoices, and Privacy Notice, constitute the entire agreement concerning the travel services to which they relate.

19.3. Modifications: Devine Travel may amend these Terms from time to time. The version accepted when the relevant engagement or booking is confirmed will govern that engagement or booking unless an amendment is required by law or expressly agreed in writing with the Client.

19.4. Authorised Instructions: Devine Travel may rely on instructions from the Lead Passenger or any person whom the Lead Passenger has identified in writing as authorised to act for the booking. The Client must keep contact details current and monitor communications relating to travel arrangements.

19.5. Supplier Terms Hierarchy: Supplier terms govern the operational provision of Supplier Travel Services. These Terms govern Devine Travel's advisory, agency, and booking services. Mandatory law prevails where inconsistent with either set of terms.

19.6. Special Requests & Loyalty Programmes: Dietary preferences, adjoining rooms, upgrades, loyalty benefits, airline points, and similar requests are not guaranteed unless expressly confirmed in writing by the relevant Supplier.

19.7. Taxes & Local Levies: The booking documentation will identify known taxes and charges included in the quoted price where practicable. Destination tourist taxes, resort fees, city levies, and port fees may be payable locally by the Client where mandated by local authorities or Suppliers.

19.8. Assignment & Subcontracting: Devine Travel may engage affiliates, destination management companies, specialist providers, and other subcontractors in performing administrative or advisory services, subject to applicable law.

19.9. Intellectual Property: Bespoke proposals, itinerary designs, written materials, and proprietary planning content created by Devine Travel remain Devine Travel's intellectual property. The Client may use them for personal purposes relating to the trip, but may not commercially reproduce or distribute them without written consent.

19.10. Marketing Materials & Supplier Overviews: Photographs, property descriptions, resort amenity listings, and room categorisations published in our brochures, proposals, or website are sourced directly from Suppliers or local destination authorities as general illustrative guides. They do not constitute factual warranties or legal representations by Devine Travel regarding current conditions, on-site atmosphere, ongoing local construction, or weather patterns.

19.11. Survival: Provisions concerning accrued payment obligations, Service Fees, cancellation recoveries, confidentiality, intellectual property, liability limitations, and dispute resolution shall continue in effect after completion or cancellation of any booking.

19.12. Notices: Formal legal notices must be sent to the email or postal address stated in these Terms or the current booking documentation. Urgent travel instructions must also be communicated through the specific mobile or telephone contact method provided for the trip.

20. Contact Details

Devine Travel

1309 Coffeen Avenue, Suite 1200

Sheridan, WY 82801, USA

Email: hello@devinetraveluk.com

Website: www.devinetraveluk.com