Devine Travel Privacy Policy
Last Updated: September 2025
This Privacy Policy outlines how Devine Travel ("we," "us," or "our") collects, uses, and protects your personal information when you use our website and services. We are committed to protecting your privacy and handling your data in accordance with applicable data protection laws.
1. Information We Collect
We may collect the following types of information:
Personal Identification Information: This includes your name, email address, phone number, postal address, and any other information you voluntarily provide when you make a booking, inquire about our services, or sign up for our newsletter.
Travel Details: Information related to your travel plans, such as destination, dates, preferences, flight details, accommodation needs, and any special requirements.
Payment Information: If you make a booking, we may collect payment card details or other financial information necessary to process your transactions. This information is handled securely.
Usage Data: Information about how you interact with our website, including IP addresses, browser type, pages visited, time spent on pages, and referring URLs. This helps us improve our website and services.
Communication Records: Records of any correspondence you have with us, including emails, phone calls, or messages, to ensure quality service and for record-keeping.
2. How We Use Your Information
We use your personal information for the following purposes:
To Provide and Manage Services: To process your bookings, arrange your travel plans (including flights, accommodation, transfers, tours, and activities), and deliver our luxury and corporate travel services.
To Communicate with You: To respond to your inquiries, provide updates on your bookings, send newsletters and promotional offers (if you have opted in), and notify you about changes to our services.
To Personalise Your Experience: To tailor our services and recommendations to your preferences, ensuring a more enjoyable and relevant travel experience.
To Improve Our Website and Services: To analyse website usage patterns, troubleshoot technical issues, and enhance the functionality and user experience of our website and services.
For Legal and Security Purposes: To comply with legal obligations, enforce our terms of service, and protect the security and integrity of our business and users.
3. How We Protect Your Information
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:
Secure Storage: Storing your data on secure servers with restricted access.
Encryption: Using encryption technologies for sensitive data, such as payment information, during transmission.
Access Control: Limiting access to your personal information to only those employees who need it to perform their job duties.
Regular Security Audits: Conducting regular reviews of our security practices to identify and address potential vulnerabilities.
4. Sharing Your Information
We will not sell, rent, or lease your personal information to third parties. However, we may share your information in the following circumstances:
With Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and delivering our services (e.g., airlines, hotels, tour operators, payment processors). These providers are contractually obligated to protect your information and use it only for the purposes for which we have engaged them.
For Legal Reasons: If required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
In Case of a Business Transfer: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
5. Your Rights
You have the right to:
Access Your Information: Request access to the personal data we hold about you.
Rectify Your Information: Request that we correct any inaccurate or incomplete personal data.
Erase Your Information: Request that we delete your personal data, subject to certain legal obligations.
Restrict Processing: Request that we limit the processing of your personal data under certain circumstances.
Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format, and transmit it to another controller.
Object to Processing: Object to the processing of your personal data for direct marketing purposes.
Withdraw Consent: Withdraw your consent at any time if we are processing your data based on your consent.
To exercise any of these rights, please contact us using the details provided below.
6. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and personalise content. You can manage your cookie preferences through your browser settings.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or best practices. We will post any changes on this page and update the "Last Updated" date at the top of the policy. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Devine Travel, 1309 Coffeen Avenue ST 1200, Sheridan, WY 82801, USA, hello@devinetraveluk.com, www.devinetraveluk.com